How do I place an order?

You can place an order online on sharperinnovations.com, or by phone or mail.

Internet: Log on sharperinnovations.com and shop any time and follow the easy instructions on our site.

Shopping Cart - To add items to your Shopping Cart, just select the quantity of the item you want to buy and click on “Order now”. You can always change the quantity or remove the item in your shopping cart later. If you change your quantity, it will automatically recalculate the subtotal.

If you already have an account set up, all you need to do is provide your email and password to login. If you are ordering online for the first time, you will be prompted to create an account prior to placing your order.

Shipping and Payment Information – When you provide your shipping and billing information, please make sure to be very precise as misspellings can delay your order. We only ship to addresses in Canada.

Order Confirmation – Before you click on the “order confirmation” button, please review your order. You can still cancel your order if you change your mind or edit any information at this time. Once you click on the “order confirmation” button, your order will be submitted to us. Your credit card is not processed at the time you place your order online. Your credit card is not charged until we have confirmed and shipped your order. You will get an Order confirmation page after placing your order and also a confirmation email when your order ships.

Phone: You can order any of our online products by calling our Customer Service at 1-877-925-3276 (Monday to Friday, 8:30 am – 4:30 pm, PST) or our 24/7 Order line at 1-866-525-7212.

Mail: You can also mail us your order by using the order form included in our product catalog. Make sure you include your credit card numbers, expiration date and signature. Send your order to the following address:

Sharper Innovations Inc.
P.O. Box 91992,
STN West Vancouver,
West Vancouver, BC V7V 4S4

Cancelling or Modifying an order

Before you place your order, please review the contents in your shopping cart. Once you click on the order confirmation button, your order will be submitted to us. When your order is being processed, you cannot make any changes. Contact Customer Service if you have any questions on how to cancel your order.

International Orders

At this time, we only ship within Canada.

How do I find a product?

There are several ways to find products on sharperinnovations.com

Find products through the left navigation. Under the headline “Catalogue”, you will find all the products within each of the skin care categories.

By subscribing to our newsletter, you will get all special offers and exclusive duos sent to you directly by email.

Customer Service – You can also email info@sharperinnovations.com, or call our Customer Service team at 1-877-925-3276. We can help you find the right products to suit your needs and answer any of your questions regarding our range of products.

How do I sign up for a membership?

My Account & Membership

To place your first online order with us, you must first set up a Sharper Innovations Inc. online account. All you need to provide is your name, address, email address and password. If you need to change your account information, you can do it at any time by clicking the “My Account” link at the top of any page. When you place an order in the future, you will have instant access to your account.

To sign up for the membership, you must choose one of the kits available on the Club continuity program. Once you order any of these kits, you'll be automatically enrolled in the Clear Skin Club for free. To learn more about the Club program and to see the kit options, click here

How do I check on an order I have placed?

To see the detailed order history and the status of your latest orders, login to your online account and click the “Order History” tab . You can also contact our Customer Service representatives for the status of your order by email info@sharperinnovations.com or telephone 1-877-925-3276.

How can I reach Customer Service:

Our customer service representatives are available Monday – Friday, 8:30 am – 4:30 pm PST

Email: info@sharperinnovations.com

Telephone: 1-877-925-3276

Mail: P.O. Box 91992, STN West Vancouver,
West Vancouver, BC V7V 4S4

Where can I find out about the ingredients of the products?

The list of ingredients can be found on each product page on our website and also on the package containing the actual product. However, if you need specific information, please contact our Customer Service.

Why do the color shades look different on my computer?

Each computer monitor displays colors differently. Please check your computer to make sure that your monitor is displaying the optimal color settings. Our site is best viewed with 600x800.

How do I subscribe or unsubscribe from newsletters?

We send newsletters with information on new products, special offers, and much more. When you create an account on our site, you can choose to receive or not to receive our newsletter or offers. If you do receive a newsletter from us, you can look at the end of the newsletter to find out how to subscribe or unsubscribe.