Frequently Asked Questions
How do I place an order?
You can place an order online on sharperinnovations.com, or by phone or mail.
Internet: Log on sharperinnovations.com and shop any time and follow the easy instructions on our site.
Shopping Basket - To add items to your shopping basket, just select the quantity of the item you want to buy and click on “buy now”. You can always change the quantity or remove the item in your shopping basket later. If you change your quantity, it will automatically recalculate the subtotal.
If you already have an account set up, all you need to do is provide your email and password to login. If you are a new customer, you will be prompted to create an account prior to placing your order.
Shipping and Payment Information – When you provide your shipping and billing information, please make sure to be very precise as misspellings can delay your order. We only ship to addresses in Canada.
Order Confirmation – Before you click on the “order confirmation” button, please review your order. You can still cancel your order if you change your mind or edit any information at this time. Once you click on the “order confirmation” button, your order will be submitted to us. Your credit card is not processed at the time you place your order online. We do not have “real time” credit card transactions on orders place on our website. Your credit card is not charged until we have confirmed and shipped your order. You will get an Order confirmation page.
Phone: You can order any of our online products by calling our Customer Service Representatives at 1-877-925-3276 (Monday to Friday, 8:30 am – 4:30 pm, pst) or 24 hours a day, 7 days a week at 1-866-525-7212.
Mail: You can also mail us your order. Simply print the order page, include your credit card numbers, expiration date and signature. Send your order to the following address:
Sharper Innovations Inc.
P.O. Box 91992,
STN West Vancouver,
West Vancouver, BC V7V 4S4
Cancelling or Modifying an order
Before you place your order, please review the contents in your shopping cart. Once you click on the order confirmation button, your order will be submitted to us. When your order is being processed, you cannot make any changes. Contact customer services if you have any questions on how to cancel your order.
International Orders
At this time, we only ship within Canada.
How do I find a product?
There are several ways to find products on sharperinnovations.com
Find products through the left navigation. Under the headline “Catalogue”, you will find all the products within each of the skin care categories. These pages change occasionally, so be sure to check these pages frequently so you won’t miss any beauty deals. (By subscribing to our newsletter, you will get all special offers sent to you directly by email).
Customer Service – You can also email info@sharperinnovations.com, or call 1-877-925-3276 customer services. They can help you find the right products to fit your needs and give you advise on how to use any of our products.
How do I sign up for a membership?
My Membership
To place your first online order with us, you must first set up a Sharper Innovations Inc. account. All you need to provide is your name, address, email address and password. When you need to change your account information, you can do it at any time. When you place an order in the future, you will have instant access to your account.
You get many benefits by signing up for an account on sharperinnovations.com.
You get access to our entire selection of beauty products at “member” pricing.
You can subscribe to our newsletter with exclusive promotional offers, gifts, new products, and more.
How do I check on an order I have placed?
At the moment, you cannot track your order on our web site. Please contact our customer service representatives for the status of your order by email info@sharperinnovations.com or telephone 1-877-925-3276.
How can I reach Customer Service:
Our customer service representatives are available Monday – Friday, 8:30 am – 4:30 pm (pst)
Email: info@sharperinnovations.com
Telephone: 1-877-925-3276
Mail: P.O. Box 91992, STN West Vancouver,
West Vancouver, BC V7V 4S4
Do you accept international orders?
At this time, we only ship within Canada.
Where can I find out about the ingredients of the products?
The list of ingredients can be found on each product package containing the actual product. However, if you need specific information, please contact our customer service representatives. Monday to Friday – 8:30 am – 4:30 pm (pst) 1-877-925-3276.
Why do the color shades look different on my computer?
Each computer monitor displays colors differently. Please check your computer to make sure that your monitor is displaying the optimal color settings. Our site is best viewed with 600x800.
How do I subscribe or unsubscribe from newsletters?
We send newsletters with information on new products, special offers, and much more. When you register on our site, you can choose to receive or not to receive our newsletter or offers. If you do receive a newsletter from us, you can look at the end of the newsletter to find out how to subscribe or unsubscribe.
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